Job Description
Life at Nissan encompasses everything that inspires both the quality of our vehicles and the quality of our people.Company-wide, you'll find fast learners and self-starting engines as well as people who are quick to embrace change and take an idea into overdrive.At Nissan, minds race.Imagination gets a green light.Each opportunity is the fuel that drives an idea from inspiration to real-life.Mision:**Responsibilities**:Receives a standard number of inbound phone calls on active/inactive accounts from NMAC/IFS Customers or Businesses, NMAC/IFS Dealerships and/or Third Parties (Other Financial institutions, etc.) resolving inquiries, handling complaints and walking them through the correct process according to their original request.Maintains a Quality Standard on all phone calls received guarantying a minimum overall average percentage of 70% following our Call model to assure all Compliance, State and Federal regulations are within guidelines.Utilize all tools and resources availabl...