Customer Services Manager

Client: Goodman | Location: Auckland

Join a market-leading property organisation and take ownership of a dynamic, fast-paced service environment at the heart of Goodman’s Highbrook operations.

The Opportunity

Goodman is seeking a highly organised and customer-focused Customer Services Manager to lead the day-to-day management of the Service Desk and Highbrook office operations. Acting as a central point of contact for customers, contractors and internal stakeholders, you will play a critical role in delivering an exceptional service experience across a premium property portfolio.

Key Responsibilities

• Manage the Service Desk system, ensuring all requests are logged, tracked, and resolved effectively
• Act as the first point of contact for customers, contractors and internal teams
• Liaise with Building Managers to ensure timely action of service requests
• Coordinate contractor works, inducti...