Job Description
About the Role
Digital Theatre+ is looking for an organised, personable, and technically curious Customer Service Technical Associate to join our small and dedicated customer service team.
You will be the first point of contact for our customers – responding to queries, troubleshooting issues, and helping institutions get set up and onboarded onto the platform. Working alongside our Customer Service Manager, you will learn to support the technical side of customer onboarding, including authentication configuration, while delivering a consistently excellent service to our global customer base.
This is a great role for someone who enjoys problem-solving, is comfortable with technology, and genuinely likes helping people. You don't need to be a technical expert on day one – we'll train you – but you do need to be the kind of person who wants to understand how things work and isn't afraid to dig into a problem.
What You'll Do
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