Location
singapore
Job Type
Full-time
Posted
July 18, 2026
Job Description
At TDCX, we believe that every career move should propel you forward. Work alongside innovative teams, support the growth of the world’s most forward-thinking brands, and explore what’s possible when human expertise meets technology. Together, we’ll enable the future — starting with yours.
Responsibilities- Manage day‑to‑day operations of the contact centre and ensure KPIs are met.
- Develop, review, and distribute daily, weekly, and monthly performance reports and provide recommendations to the Project Manager to maintain agreed service levels.
- Establish work procedures and processes that support company and departmental standards, procedures, and strategic directives.
- Provide accurate, complete, and timely feedback to team members, coaching and guiding them to meet KPIs and adhere to organization guidelines and policies.
- Collaborate with Customer Experience and Training teams to identify issues, drive metrics, and balance ...