Customer Service Team Leader

Page Personnel · Shipley, England, United Kingdom

Location

Shipley

Job Type

Permanent

Posted

June 20, 2026

Job Description

Growing company, Progression opportunities
Close to transport links, Free on site parking
About Our Client
This organisation operates within the Utilities industry and is dedicated to providing tailored solutions to its clients. With a focus on customer-centric services, the company strives to maintain excellence in its operations and client interactions.
Job Description
Lead and manage a customer service team to deliver excellent service levels.
Monitor team performance and implement strategies to meet key performance indicators.
Handle escalated customer queries and complaints to ensure timely resolutions.
Develop and deliver training plans to enhance the skills of team members.
Collaborate with other departments to streamline processes and improve customer experience.
Generate and present reports on team performance and customer feedback.
Ensure compliance with organisat...
        

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