Location
northwich
Job Type
Full-time
Posted
June 20, 2026
Job Description
About THG Ingenuity
THG Ingenuity is a fully integrated digital commerce ecosystem designed to power brands without limits. Our end‑to‑end tech platform comprises three products: THG Commerce, THG Studios, and THG Fulfilment. The Customer Service Team Leader role supports the team that delivers exceptional service to our global clients such as Coca‑Cola, Nestlé, Elemis, Homebase, and Proctor & Gamble.
Role Purpose
The Customer Service Team Leader is responsible for leading, coaching and developing a team of Customer Service Advisors to deliver consistently outstanding customer experiences. You will ensure that every interaction reflects THG Ingenuity’s values, brand standards and commitment to putting the customer at the centre of every decision.
Key Responsibilities
- Champion a customer‑centric mindset, ensuring decisions are always made with the customer experience in mind.
- Act as a role model for caring, respec...