Job Description
Job Description
As the Customer Service Team Leader, you will play a pivotal role in ensuring the smooth execution of customer service activities, seamless execution and delivery of customer orders across all our channels. You will lead a team of customer service specialists, empowering them to achieve their full potential and ensuring a customer first approach.
In this role, you will:
Ensure integration of key business processes to deliver value-added products, services, and information to customers and stakeholders.
Measure and review the efficiency and effectiveness of our customer service processes and procedures identifying and implementing improvement opportunities
Liaise with customers and suppliers in order to optimise customer satisfaction and maximise efficiency.
Evaluate external customer sa...