Location
newcastle upon tyne
Job Type
Full-time
Posted
June 29, 2026
Job Description
Customer Service Team Leader | Permanent
Location: Newcastle
Office Attendance: This role is office based in Newcastle (Q8 Building, Quorum Business Park, Longbenton, NE12 8BU)
Shift Pattern: 9‑week rotating pattern Monday–Friday between 08:00 and 20:00, and weekend 09:00–14:00. Across the rotation you’ll work two Saturday shifts and one Sunday shift. Hours vary between 28.5 and 41, averaging 36 per week. When scheduled for a weekend shift, a weekday rest day (RDO) is provided in the same week.
Starting Salary: From £38,000 plus competitive benefits
Closing Date: 26 June 2026 at 5pm.
We’re looking for an experienced Customer Service Team Leader (IMS Car and Home Management) to join our Insurance and Money Services Team.
Role
- Take care of c.12 colleagues to ensure they can be at their best to service our customers and build a strong team with support and motivation.
- Motivate and develop colleagues based on in...