Customer Service Team Leader – FMCG Industry

We are hiring for a leading FMCG company to recruit an experienced Customer Service Team Leader to lead the day‑to‑day customer service function, ensuring efficient order processing, delivery coordination, and exceptional customer satisfaction. This role requires a highly organized professional who thrives in a fast‑paced environment, managing the successful processing of orders for over 500 customers, each with unique requirements and extensive SKU portfolios.

Key Responsibilities

• Lead and motivate a team to deliver best‑in‑class customer service across all client touchpoints
• Ensure new employee training is conducted effectively and within timelines; facilitate cross‑training for existing team members
• Support the Manager – Customer Experience with team coaching, performance reviews, and disciplinary matters in line with company policy
• Provide operational assistance to team members and ensure accurate, timely communication wit...