Job Description
Company: PlacidWay Location: Remote Employment Type: Full-Time About the Role PlacidWay is seeking a Customer Service Lead/Manager to lead and optimize our global patient support team.
You will oversee day-to-day customer interactions, improve patient experience, and drive lead conversion by ensuring fast, high-quality communication.
Key Responsibilities Manage and lead a team of customer service representatives Monitor performance and track KPIs (response time, conversion, satisfaction) Improve patient communication and overall experience Optimize processes and SOPs for handling inquiries and cases Coordinate with hospitals/clinics to ensure timely responses Handle escalations and resolve complex customer issues Work with sales and marketing teams to improve lead conversion Requirements 3–5+ years in customer service, operations, or support team management as a lead or manager Strong leadership and team management skills Excellent communication and problem-solving abilities...