Location
pune district
Job Type
Full-time
Posted
June 29, 2026
Job Description
Team Leader – E-commerce Seller Support
Location: Pune
Experience: 4–10 Years
Industry: BPO / Customer Support / E-commerce Operations
Job Summary
We are seeking an experienced and dynamic Team Leader to manage a team supporting sellers on a leading e-commerce platform. The ideal candidate will be responsible for driving operational excellence, ensuring service quality, improving seller experience, and achieving key performance metrics across support channels
Key Responsibilities
- Lead, coach, and manage a team of Seller Support Associates handling seller queries through voice, chat, and email channels.
- Monitor team performance against KPIs such as CSAT, Quality, Productivity, SLA, AHT, Resolution Rate, and Adherence.
- Conduct regular team huddles, feed...
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