Customer service team lead — inspire, develop & drive kpis

WNS is looking for a dynamic Team Leader in Durban to lead and inspire Customer Service Advisors in delivering top-notch customer service. The successful candidate will have at least 24 months of customer service experience, with a minimum of 12 months in a leadership or supervisory role.

Qualifications include a Matric or equivalent. This role entails managing KPIs, fostering a positive learning environment, and contributing to the overall success of the contact center. #J-18808-Ljbffr