Customer Service Team Lead (Chinese Speaker)

Location: Dubai, UAE

Employment Type: Full‑time

Job Summary

We are seeking an experienced Payment Customer Service Supervisor to lead customer operations, oversee payment and settlement processes, monitor team performance, and ensure a high level of customer satisfaction. The ideal candidate will have experience in payment operations, customer management, and team leadership.

Key Responsibilities

• Manage and monitor team performance through KPIs and operational targets
• Maintain and develop customer relationships to support business growth
• Oversee payment and settlement processes, ensuring timely and accurate transaction handling
• Investigate and resolve payment‑related issues and exceptions
• Monitor transaction activity and collaborate with risk and compliance teams when required
• Track operational metrics and prepare performance reports
• Identify opportunities...