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Customer Service Support

Ichor Systems · Shah Alam, Selangor, Malaysia

Location
Shah Alam
Job Type
Full time
Posted
July 17, 2026

Job Description

The customer service representative plays an important role with customers and is responsible for entering customer orders accurately and efficiently into a company's order processing system. Verifying customers’ information, ensuring the accuracy of product details and pricing, and ensuring orders are processed in a timely manner. Responding to inquiries from customers or sales representatives, troubleshooting any issues with orders, and providing customer service as needed.

Responsibilities:

  • Contact for Customer Inquiries, orders, and RMA request.
  • Enter customer orders into database accurately and promptly
  • Verify order details for accuracy and completeness
  • Provide order confirmations to customers
  • Communicate with customers to resolve order discrepancies
  • Maintain detailed and organized records of orders
  • Collaborate with internal stakeholder to ensure order fulfillment
  • Provide exceptional customer service

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