Customer Service Supervisor

Qualifications:



Proven experience as a Customer Service Supervisor or in a similar role

Proficient in MS Office applications

Able to thrive in a fast-paced environment and handle challenging situations effectively

Strong problem-solving skills, with the ability to resolve conflicts and manage customer complaints

Capable of working with minimal supervision

Amenable with shifting schedule

Willing to be assigned in Marcos Highway, Antipolo



Job Responsibilities:



Lead, manage, coach, and develop team members to ensure optimal performance

Address customer inquiries and concerns while maintaining high levels of customer satisfaction

Coordinate with relevant stakeholders throughout the order fulfillment process (pickup to drop-off) to ensure service standards are met

Prepare and analyze reports on team performance and customer feedback

Stay updated on industry best practices and i...