Customer Service Specialist - Riri Zippers

We are currently looking for new talent to strengthen our team at our MENDRISIO site!

Your Responsibilities:

• Responsible for order management from sales order entry to delivery and invoice dispatch
• Handle customer enquiries (pricing, stock availability, delays, short shipments, etc.) and specific customer requests
• Manage customer claims such as picking errors, damaged goods or pricing discrepancies
• Daily contact with the production department concerning the production and delivery timeline information
• Daily contact with the R&D department concerning the Product Customization
• Daily contact with the Quality department concerning damaged goods claims
• Coordination of deliveries in collaboration with the logistics department

Your Profile:

• Commercial education
• 5 years’ experience in customer service within an international companyis highly recommended
• Experience in t...