Customer Service Specialist

Join this dynamic team as a Customer Service Specialist for an award-winning Superannuation Fund. You’ll play a crucial role in assisting their members via inbound contact support, delivering exceptional service and guidance

This is an opportunity to join a well-established Industry Superannuation Fund where you’ll help members make the most of their super through clear guidance, support and outstanding service, while building a genuine long-term career.

The role focuses on assisting members with enquiries, providing information, resolving issues and delivering a simple, helpful member experience. 

 Key Responsibilities:
 

• Provide a first-class support service to existing members across an array of general inquiries.
• Answer inbound calls and written queries from current and potential members and employers, as well as authorized third parties, regarding the fund’s superannuation products.
• Work closely with t...