Location
Xico
Job Type
Full time
Posted
July 20, 2026
Job Description
We are seeking a Customer Service Specialist to join a leading multinational industrial solutions provider. We are looking for a customer-focused, detail-oriented professional with experience managing the end-to-end order process and collaborating across multiple functions to deliver an outstanding customer experience.
Key Responsibilities
- Manage customer inquiries and requests through CRM, email, and phone.
- Create sales orders based on customer purchase orders.
- Manage the complete order lifecycle, from order entry through shipment, ensuring accurate delivery commitments, pricing, credit notes, and return authorization requests.
- Keep customers informed about the status of their orders and inquiries.
- Monitor urgent orders and proactively follow up on logistics activities through final delivery.
- Collaborate closely with Sales, Engineering, Supply Chain, Finance, and Logistics teams to...