Customer Service Specialist- Lao Service Center (Pachuca de Soto)

Why GMF?

GM Financial International Operations conducts business in Latin America and China. International Operations offers a wide range of wholesale and retail automotive financing products to dealers and their customers. The strength of the international business lies in its ability to tailor its products to meet unique dealer needs, consumer preferences and national requirements in local markets. Latin American country operations include Brazil, Chile, Colombia, Mexico, and Peru.

About the role:

Reporting to the Customer Service Manager, the LAO Service Center Customer Service Specialist is responsible for managing a business unit (BPO vendor) that performs Customer Service for the Spanish speaking countries from Latin America (currently Mexico, Colombia and Chile). This position will oversee and supervise the external Vendor with more than 80 people handling the operation, ensuring operational targets are met.

This position is responsi...