Customer Service Specialist II

OBJECTIVES/PURPOSE OF JOB

The incumbent is responsible for providing high-quality customer service by responding promptly to inquiries, resolving issues efficiently, and ensuring customer satisfaction in accordance with company standards and procedures.

KEY ACTIVITIES/RESPONSIBILITIES

• Handle customer orders received via phone, email, Whatsapp, or the sales team.
• Ensure accurate order entry into the system to enable timely delivery.
• Serve as the first point of contact for customer inquiries and handle complaints professionally; escalate to relevant departments when necessary.
• Coordinate and work closely with the sales team on customer‑related routine operations.
• Liaise with the warehouse and customers regarding order rejections and returns.
• Manage stock replenishment through billing to fulfil distributor purchase orders.
• Log and manage customer complaints in the complaint system; monitor ...