Customer Service Specialist, Helsinki (hybrid)

Overview

You will support global sales and operations by handling customer inquiries and streamlining digital portal usage in a hybrid role based in Helsinki.

Daily tasks include providing customer support via phone and email, managing the sales inbox, guiding portal and app use, and coordinating with internal teams.

The role requires previous customer service or problem-solving experience, an entrepreneurial mindset, advanced English, and basic Microsoft Office skills.

The position offers flexible hours in an international team and the selection process includes a personality test and a cognitive test.

Responsibilities

• Provide dedicated customer support via phone and email
• Respond to a wide variety of customer inquiries across sales, operations and logistics
• Investigate customer issues by coordinating with the appropriate internal teams
• Guide customers in utilizing the digital portal and mobile applica...