Customer Service Specialist

Customer Service Specialist
Council: Girl Scouts Carolinas Peaks To Piedmont
Job Location: NC - Gastonia
Salary Range: $15.00 - $17.00 (Hourly)
Employment Type: Part-Time (Regular)
Job #: 8561
Post Date: 7/6/2026
Job Summary
The Customer Service Specialist provides excellent customer service through the council shop and contact center management including retail transactions, phone and email responses and managing resolutions and cases that may need further research. They utilize Salesforce Knowledge Articles and document responses and correspondence in Salesforce management system. The Customer Service Specialist also provides support with updating knowledge articles, conversions, and general business operations as needed or during specified high traffic times.

Job Qualifications
• Associates degree in a related field or an equivalent combination of education and related experience.
• Minimum of two years demonstrated experience in ...