Customer Service Specialist (Game Direction)

Job Responsibilities

• Communicate with game players through the online customer service system to promptly respond to and resolve issues encountered by players during the game;
• Record and provide feedback on players' suggestions, opinions or bugs to help optimize the player experience;
• Familiar with the basic game mechanics and able to provide effective guidance and support;
• Cooperate with the operation and technical teams to assist in handling emergencies and common consultation matters.

Job Requirements

• Work 5 days a week, 8 hours a day, accept shift work.
• Proficient in using computers, good text input skills and fast typing speed.
• Have good communication skills and service awareness, be patient and meticulous, and be able to properly deal with players' emotions.
• Must be proficient in English and be able to communicate fluently in writing and reading.
• Applicants who are profi...