Customer Service Specialist Enhancing Relationships in Manufacturing

Transform customer interactions as a dedicated Customer Service Specialist in manufacturing. Focus on efficiency and satisfaction while coordinating with key stakeholders daily.
In this role, you will provide exemplary service to customer accounts, addressing inquiries and challenges proactively. You’ll collaborate with Program and Account Managers, ensuring smooth communication from order booking to shipment. Your efforts will directly impact customer loyalty and enhance the overall service experience.
Key Responsibilities:
• Serve as the primary contact for customer accounts
• Coordinate quotes and manage order entry processes
• Address manufacturability and shipping concerns efficiently
• Maintain records for backlog reconciliation accurately
• Support the RMA process and customer feedback
Requirements:
• Minimum 5 years of experience in customer service
• Strong skills in Microsoft Office Suite are essential
• Effective communicator across various a...