Customer Service Specialist (Emirati National)

We are seeking two motivated and professional Emirati Nationals to join our high‑performing call center. This role will serve as the primary point of contact for our customers, providing exceptional support and ensuring a seamless service experience. This is an excellent opportunity for early-career professionals to grow within a prestigious organization.

Key Responsibilities

• Customer Support: Handle inbound and outbound calls, emails, and live chats professionally.
• Issue Resolution: Identify customer needs, clarify information, and provide immediate solutions or elevate complex issues to the relevant department.
• Data Management: Accurately update customer records and interaction details in the CRM system.
• KPI Performance: Meet and exceed individual performance targets including Average Handling Time (AHT), Quality Scores, and Customer Satisfaction (CSAT).
• Product Knowledge: Ma...