Customer Service Specialist

Client Support Associate / Client Experience Coordinator Overview: We are looking for a proactive and communication-driven professional with up to 1 year of experience in customer support, client coordination and or telecalling. The role involves managing RSVP calls, collecting client feedback and supporting basic escalation calls as required. Key Responsibilities: 1. RSVP Coordination ● Make outgoing RSVP calls for events and update responses accurately. ● Maintain structured trackers and provide timely updates to the internal team. 2. Client Feedback & NPS Calls ● Connect with clients post-event to collect feedback and category-level ratings. ● Document insights clearly for internal performance review and reporting. 3. Escalation Calling Support ● Assist with initial-level escalation calls ● Gather issue details, ensure calm communication and route concerns to the appropriate internal team. 4. Communication & Documentation ● Maintain updated call logs and reports. ● Share daily/weekl...