Job Description
Are you passionate about delivering exceptional customer experiences and solving problems with empathy and professionalism? Join our growing team as a Customer Service Representative and become part of an organization that values customer satisfaction, teamwork, and continuous development.
📍 Location: Sleman City Hall, Yogyakarta (Work From Office)
💼 Employment Type: Contract
🕒 Work Schedule: 5 Working Days | 24/7 Rotational Shift
Key Responsibilities
✅ Handle customer complaints and inquiries received through ticketing and resolution platforms.
✅ Maintain a positive, empathetic, and professional attitude in every customer interaction.
✅ Deliver accurate information and high-quality service that exceeds customer expectations.
✅ Work collaboratively with team members to achieve KPI targets and service level agreements (SLAs).<...