Customer Service Representative (Wm) (Barcelona)

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NORMA Group is an international market and technology leader in advanced and standardized joining and fluid-handling technology with a focus on Water Management, Industry Applications, and Mobility & New Energy. High customer satisfaction is the foundation of our continued success. As we continue to grow, we are seeking a dedicated and proactive Customer Service Representative to join our Water Management team in the EMEA region.

Position: Customer Service Representative - EMEA Water Management

About your position

• Provide exceptional customer service by promptly addressing customer needs, questions, and concerns, taking ownership of the request and leading it through necessary channels to timely resolution.
• Process customer offers, orders, invoices, returns, and exchanges timely and accurately, while keeping customers in the loop about status quo.
• Actively follow up on invoices and outstanding...