Customer Service Representative (Travel Account)

Customer Service Representative (Travel Account)

Job Openings Customer Service Representative (Travel Account)

About the job Customer Service Representative (Travel Account)

Job Overview

You will act as an expert and liaison, providing product/services information and resolve any emerging problems that the companys customer accounts and clients might face with accuracy and efficiency. You will become and act as the expert in the application features and functions of the booking platform. The target is to ensure excellent service standards, respond efficiently and fast to customer inquiries and issues while maintaining high customer satisfaction.

Responsibilities

• Develop strong customer relationships and will be responsible for resolving customer queries through phone (Outbound and Inbound Calls), e-mail and chat in a fast and professional manner
• Create a positive company experience for the customer, vendo...