Customer Service Representative Transport

Job Summary

The Customer Service Executive – Logistics is responsible for managing customer communications related to shipments, deliveries, and logistics operations. The role ensures timely updates, effective resolution of queries and escalations, and delivery of high service quality to ensure customer satisfaction.

Job Type

Permanent

Salary

6K to 8K AED

Working Hours

12hrs || 6 days/week

Key Responsibilities

• Manage customer communication and provide timely updates on shipment and delivery status
• Handle customer queries related to logistics operations, delays, and service issues
• Address and resolve escalations in coordination with internal operations and transport teams
• Ensure accurate and proactive communication regarding delivery timelines and exceptions
• Coordinate with planning, dispatch, warehouse, and transport teams for issue resolution
• Mainta...