Location
Pittsburgh
Job Type
Full-time
Posted
July 06, 2026
Job Description
Are you passionate about helping others and making a difference every day?
Join our award-winning Member Services Team as a Health Care Customer Service Associate, where you'll be the voice of the UPMC Health Plan and the University of Pittsburgh Benefit's Department -supporting members with their benefit questions and providing top-tier service over the phone. This is a phone-based role where you'll be on calls throughout your shift, helping members understand the benefits offered, including health insurance, education benefits, retirement, life insurance, etc
What You'll Do:
- Answer incoming calls and emails from current and prospective employees, students and retirees.
- Complete different reporting and audits as needed
- Help members understand the benefits offered
- Solve problems quickly and accurately to avoid repeat calls
- Document all interactions in our system
- Navigate multiple tools while staying foc...
Join our award-winning Member Services Team as a Health Care Customer Service Associate, where you'll be the voice of the UPMC Health Plan and the University of Pittsburgh Benefit's Department -supporting members with their benefit questions and providing top-tier service over the phone. This is a phone-based role where you'll be on calls throughout your shift, helping members understand the benefits offered, including health insurance, education benefits, retirement, life insurance, etc
What You'll Do:
- Answer incoming calls and emails from current and prospective employees, students and retirees.
- Complete different reporting and audits as needed
- Help members understand the benefits offered
- Solve problems quickly and accurately to avoid repeat calls
- Document all interactions in our system
- Navigate multiple tools while staying foc...
Ready to Apply?
Submit your application for Customer Service Representative- TPA -Must be located in Pittsburgh or Surrounding Area at UPMC
Apply Now