Customer Service Representative

Position Title: Administrative - Customer Service Representative I

Location: Tempe, AZ, USA

Duration: 03 months Contract on W2 (Possible extension)

Position Description:

• The main function of a customer service representative is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.
• A typical customer service representative is responsible for determining the client’s issue, offer possible solutions or providing follow-up as needed.
• Customer service agents may be inbound, outbound, or a combination of both.

Job Responsibilities:

• Resolve customers’ service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.
• Contact customers to respond to in...