Customer Service Representative/ Telecalling Executuive

Key Responsibilities

• Handle inbound and outbound calls with prospective students and parents.
• Respond to student queries regarding study abroad programs, admissions, and services.
• Make calls daily and maintain call records in the CRM.
• Follow up with leads and ensure timely communication.
• Coordinate with counsellors and internal teams for query resolution..
• Update lead status, call notes, and follow-up activities accurately.
• Build positive relationships with students and parents throughout the inquiry process.

Required Skills

• Excellent verbal communication skills in English and Hindi.
• Strong customer service and interpersonal skills.
• Ability to handle student queries professionally and confidently.
• Positive attitude and ability to work in a target-driven environment.