Customer Service Representative

The Customer Service Representative plays a critical role in supporting some of GCC’s largest and most strategic accounts. Working closely with outside sales, purchasing, and warehouse teams, this position ensures seamless communication, precise order management, and timely delivery of technical solutions. The role involves direct interaction with engineering, purchasing, and management personnel at key customers, requiring both strong relationship skills and a solid understanding of technical products and applications.

Responsibilities:

+ Partner closely with Outside Sales to support strategic OEM accounts through proactive communication, timely follow-up, and coordinated execution.

+ Learn and apply product knowledge across hydraulic, pneumatic, and automation components to help customers identify the right solutions.

+ Serve as the primary internal contact for assigned accounts, ensuring consistent and professional handling of orders, quotations, ...