Customer Service Representative

On-site - Taguig 1-3 Yrs Exp High/Senior High School Full-time

We are supporting a global IT and consulting services company with hiring for a Japanese-Speaking Help Desk Agent to join their service desk team in Taguig .

In this role, you will provide L1 technical support to Japanese-speaking users , assisting with common IT issues through phone, email, and chat . This is a great opportunity for candidates with technical support experience who enjoy helping users solve problems.

Key Responsibilities

• Provide L1 IT support to Japanese-speaking users
• Troubleshoot issues related to Windows and Microsoft 365
• Log and manage incidents through the ticketing system
• Escalate complex issues to higher-level support teams when needed
• Deliver clear communication and a positive customer experience

Requirements