Customer Service Representative

JobScope - Customer Service Representative
1. Repairof Customer Returns
Act as the primary coordinator for customer return parts, including repair, evaluation, and disposition.
Receive, log, and track returned parts from customers for repair service or investigation.
Coordinate with internal teams (QA, Engineering, Production, Repair Service) to ensure timely repair, rework, or analysis.
Communicate repair scope, lead time, and status updates to customers clearly and professionally.
Ensure parts repair in our factory or customer site meet quality requirements.
Work with the manufacturing team and get hands on training so as in order to repair returns or on-site.
Coordinate and support rework activities for customer returned parts in accordance with approved instructions.
Ensure rework is performed only after proper review and authorization.
Verify that reworked parts comply with applicable workmanship, quality, and customer specifications.
Arrange final...