Customer Service Representative (Santiago de Querétaro)

As a Customer Service Representative at Kysor Warren, part of the general Epta Group, you will play a vital role in supporting our customers and ensuring their satisfaction. You’ll handle a variety of inbound customer inquiries, process orders, and coordinate solutions that reflect our commitment to service excellence.

• High school diploma required; Bachelor’s degree preferred
• Minimum 1 year of experience in customer service or related field
• Strong interpersonal and communication skills
• Ability to manage multiple tasks, stay organized, and maintain accuracy under pressure
• Advanced problem‑solving skills are a plus
• Proficiency in SAP and Excel
• Advanced English proficiency required

• Accurately enter customer orders into SAP, process quotes, manage order tracking, and ensure timely fulfillment
• Process credit card payments and ensure proper d...