Customer Service Representative

An international company operating in the Food & Beverage ingredients sector is currently recruiting a Customer Operations Specialist to support its French-speaking customer portfolio. The role sits at the intersection of customer service, sales support, and order management, ensuring a high level of service across the full order-to-cash cycle.This position works closely with Key Account Managers and regional commercial teams, acting as a key operational contact for customers.Key ResponsibilitiesServe as the main point of contact for customers, coordinating closely with sales and internal teams.Manage customer orders end to end, from order entry through shipment and invoicing.Validate customer data at order stage, including pricing, commercial terms, exceptions, and specific logistics requirements.Handle customer and internal enquiries related to product availability, quality, substitutions, inventory levels, order status, pricing, billing, and invoicing.Support the sales team with acc...