Customer Service Representative

Job Description: Basic Salary Rs.35,000 - Rs.50,000 plus commission. You can earn additional income based on performance.

Company Overview

Bridgeway Logistics LLC is a growing logistics and transport coordination company based in Rawalpindi, working with automotive dealerships and carriers in the USA. We coordinate shipments, manage carrier relationships, and provide timely customer-facing support to ensure on-time deliveries and high customer satisfaction. This Customer Service Representative role supports dispatch and lead-handling operations, interacting with internal teams, carriers, and customers to resolve issues and keep shipments moving smoothly.

Key responsibilities include

• Answer inbound customer and carrier inquiries via phone and email; document interactions and follow up until resolution.
• Support dispatch operations by coordinating pickup and delivery schedules with carriers and drivers.
• Handle leads: qual...