Customer Service Representative

Responsibilities

• Responsible in managing Multichannel process wherein you will be able to perform calls and emails, live chats, and social media comments relatively/simultaneously per interval and still deliver great customer experience.
• Responsible for handling an array of front-facing duties. Some of these tasks include interacting with customers over the phone, in person, and/or via email and social media. Throughout all these interactions Customer Service Representatives must maintain a high level of professionalism and present the organization in the best light possible.
• Fully resolve customer’s concerns/issues thus preventing customers from filing a complaint or making a complaint.
• Put a smile in customer’s faces by providing the best fit resolution to their concerns/problems.
• Good communication skills. You will operate in many different roles throughout the day so solid communication skills are required. During a typi...