Customer Service Representative

Customer Service Representative

We are seeking a motivated customer service professional to support policyholders and brokers. No sales or solicitation duties.

Responsibilities

• Respond to incoming calls and emails from clients and partners.
• Perform follow‑ups through outbound calls.
• Explain, inform and document files based on the nature of interactions.
• Update personal information and document new claim requests.
• Handle complex or special cases and ensure follow‑ups within established timelines.
• Contribute to achieving team objectives in line with established metrics and protocols.
• Actively participate in daily meetings and suggest improvement ideas.

Qualifications

• Recognized for delivering high‑quality customer service.
• Strong interpersonal skills and effective stress management.
• Proficiency with computer tools and various software.

Ben...