Customer Service Representative (Pet Care Service) - QC

Job Responsibilities:

• Handle inbound and outbound calls to assist customers with inquiries, requests, and concerns
• Provide accurate information about products and services
• Resolve customer issues in a timely and professional manner
• Perform email support to address customer queries and follow-ups
• Promote products and services when appropriate to support sales and retention goals
• Maintain high-quality customer interactions aligned with company standards
• Document customer interactions and ensure proper case handling in the system

Requirements

• At least 2 years of BPO/customer service experience
• Senior High School graduate or at least 2nd-year college level
• Strong English communication skills (verbal and written)
• Proven stable work history (longer tenure in previous roles preferred)
• Experience in sales and retention is preferred