Job Description
Our client is looking for an experienced Customer Service Representative for a role in their expanding team. We're on the hunt for someone who lives and breathes customer service someone that's obsessed with creating incredible experiences for our customers!
You will receive a mixture of phone calls and emails. From customers asking to modify or update an order to requesting assistance with a faulty product, you'll be trained in everything!
As a leading eCommerce retailer in Australia, you'll be expected to deliver exceptional customer service, while assisting with complaints or basic technical support questions. You'll be supported by a team in Manila, and a larger team located in Australia. If this sounds like something you'd be interested in, we'd love to hear from you.
Role Responsibilities:
- Responding to customer inquiries via Zendesk, and following up on issues promptly to ensure customer inquiries are res...