Customer Service Representative

Pay: ₱20,000.00 - ₱22,000.00 per month

Job description:

Customer Service Representative

Primary Responsibility

To deliver real-time, high-quality, and priority customer support to VIP players through live chat channels, ensuring timely resolution, professionalism, and adherence to company SOPs and service standards.

Key Responsibilities

• Handle incoming live chat inquiries from VIP players in real time
• Provide priority assistance in accordance with VIP handling guidelines
• Deliver a professional opening spiel and set clear service expectations
• Identify and validate the player’s concern through probing and discovery questions
• Ensure all required information is collected before proceeding with resolution
• Handle VIP concerns related to:
• Account access and security
• Deposits and withdrawals
• Bonuses and promotions
• Game performance or...