Customer Service Representative

Customer Support Executive
Location:

Gurugram, Haryana
Interview Mode : Face-to-Face
Immediate Joiners Required!!
CTC-

2.5 LPA to 4 LPA + Incentives
Contact Person- HR Trisha
Contact No- 9217335766 / [email protected]

Job Description
PolicyBazaar.com is looking for dynamic and customer-focused individuals to join our Customer Service team. As a Customer Support Specialist, you will be the voice of PolicyBazaar, assisting customers with their queries, resolving issues, and ensuring high levels of customer satisfaction.

Key Responsibilities:
Handle inbound and outbound calls to address customer queries and concerns.
Provide accurate information regarding insurance policies, premium calculations, and policy status.
Escalate unresolved queries to the appropriate internal teams and ensure timely follow-up.
Maintain customer records by updating information in the CRM system.
Ensure customer satisfaction th...