Customer Service Representative - Mexico (Xico)

Entity: Finance
Job Family Group: Business Support Group

In this role you will ensure maximum customer satisfaction by providing exceptional customer service support, while maintaining an acute understanding of the customer's needs and expectations. The Customer Service Group receives, coordinates and processes all sales orders and provides proof of delivery and invoices to customers in accordance with Mexican Laws.

• Receives, coordinates and processes sales orders based on Customer's requests and collect and manage proof of delivery documentation with accuracy and speed.
• Ensures account profile information is up to date.
• Entry of invoice dates and responsible for invoice reports and POD reconciliation.
• Processing of customer invoices in compliance with Mexico Electronic Invoice requirements.
• Works with Supply Chain to notify appropriate sales personnel and custome...