Customer Service Representative (Medellín)

Remote Bilingual Receptionist - Job Description

A Viva Engage client is seeking a highly professional and empathetic Remote Receptionist fluent in both English and Spanish to support a fast-growing U.S.based law firm representing injured workers.

This role is adecuado for someone with outstanding communication skills, a strong sense of accountability, and a passion for client service. You’ll be the first point of contact for clients, helping them navigate legal processes with care and professionalism.

Job Duties

• Answer incoming calls through a VOIP system in both English and Spanish
• Deliver exceptional customer service to clients, attorneys, insurance adjusters, and court personnel
• Forward calls to the appropriate departments and take accurate messages
• Schedule appointments and manage calendars
• Communicate with internal teams using Microsoft Teams and Office 365
• Maintain a high level of professional...