Customer Service Representative Mandarin Tobacco International Project

Location: Penang Georgetown, Livingston tower

Job Type: Full-time

Shift: Rotational shift within 9am - 10pm, 5 working days in a week

earliest: 9am - 6pm; latest: 1pm - 10pm

Compensation: Competitive Salary + Language Allowance + Health Benefits

Salary Package: Basic up to RM 3,600 + language allowance RM 300

Key Responsibilities

• Handle customer inquiries via voice, email, and chat in Chinese
• Provide accurate information, guidance, and follow‑up on patient cases and service requests
• Ensure timely resolution of queries while maintaining high customer satisfaction
• Document interactions in CRM systems accurately and thoroughly
• Coordinate with internal teams and elevate cases when necessary

Requirements

• Good English communication skills (for internal communication and training)
• Previous experience in call center, or customer service is a pl...