Customer Service Representative (Madrid)

Customer Service Representative – Barcelona (on-site)

Location: Barcelona, on-site.

Responsibilities

• Handle calls through CRM agent portal
• Create quotations and orders via SAP system
• Expedite and communicate expected delivery times to customers
• Offer basic product advice to individual customers (at least catalogue knowledge)
• Provide first level technical assistance to help customers identify their requirements for products and services

Qualifications

• Proficient or bilingual level of Dutch and French + advanced English
• Minimum a high school graduate
• Interest in technical field and willingness to stay in the project for at least 2 years is of great importance
• Customer oriented, excellent communication skills, commercial attitude and awareness
• Business mindset that helps engage better with contacts