Customer Service Representative

MacGregor Black is partnering with a premium consumer goods business on the search for a Customer Service Representative based in London.

The business has an enviable reputation for design-led, safety-focused products within the baby and juvenile category, and is now scaling its direct-to-consumer presence in the UK. This is a front-line role that sits at the intersection of customer experience and brand. The person in this position will be the first and most consistent voice customers encounter. With D2C growth accelerating, the quality of that interaction matters more than ever.

Key Responsibilities

• Handle inbound customer enquiries across phone, email, live chat, and social channels, delivering prompt and accurate responses with genuine care
• Manage D2C orders end-to-end, from placement through to delivery, acting as the primary point of contact for order status, tracking, and fulfilment queries
• Resolve product...